FAQs: My SSAB Customer Portal and Digital Commerce

My SSAB is customer portal with a web shop that gives you 24/7 service. In My SSAB, you can track your orders, find documents and in some markets also buy steel online.

Request a user via this link or request a My SSAB account via your SSAB Sales contact.

You can see the products available in the common stock and in your customer specific stock. Right now, our focus is on flat stock products (plates, sheets and coils). More long products (e.g. hollow sections) and service center products (sheets and slit strips cut at the service center) will follow.

To check the order status, log into My SSAB, select the order and read the current order status.

Your order tracking number is the same as your SSAB Order number on your order confirmation. You can also find the order by using your own order reference if added to the order in the checkout.

Your order history is available in the order tracking view.

To make a claim, please send an email to your SSAB Sales contact with information regarding the material or order you would like to claim on.

For transport claims there is the option of making the claim in My SSAB.

The product certificates are available in the menu under documents. Just choose your order and you will find related certificates.

The order documents are available in the menu under documents.

Contact your SSAB sales contact

Orders in My SSAB gives you greater flexibility and overview. Available 24/7.

E-commerce in My SSAB is expanding quickly. Check with your SSAB sales contact to learn more.

To get support, please contact your local SSAB sales contact under My Account.

Yes, the prices are the same in the My SSAB web shop as when buying from your SSAB sales contact.

The terms of payment are the same as the currently agreed terms with SSAB.

At the moment you can buy stock products available in the SSAB stocks. More products will added later.

Your shipping options are to your indicated address or pick-up at the SSAB warehouse. The address will be given during the checkout.

The estimated time of delivery (ETD) will be indicated in the order confirmation.

You can then also track the order in My SSAB.

If a product is not in stock you will see the status “Not available“. You can select to be notified when back in stock.

To place an order, log into My SSAB, select the required available material and complete the check-out process.

EDI (Electronic Data Interchange) is the computer-to-computer exchange of business documents in a standard electronic format between business partners.

• It gives you better data quality

• It improves your data security

• It’s environmental friendly

• It gives you lower operating costs

• It adds higher business efficiency

• It gives you a faster business cycle

• It is available 24/7!

An EDI message is a single business document (a file typically), like for example an order response or invoice

Forecast, orders, order response, delivery note, invoice are often used, any other message type needs to be handled case by case

Contact your SSAB sales contact

• Please download our SSAB EDI Customer handbook 

Download handbook